Preguntas frecuentes

Um zu prüfen, ob Keshop.com sicher ist, überprüfen Sie, ob die URL mit „https://“ beginnt und ein Vorhängeschloss in der Adressleiste hat. Vergewissern Sie sich, dass zuverlässige Zahlungsmethoden angeboten werden und überprüfen Sie die Datenschutzbestimmungen. Lesen Sie auch die Bewertungen von anderen Kunden.

To make a purchase on Keshop.com, choose your products, add them to your cart and review your order. Log in or shop as a guest, enter your address, select payment and confirm it. You will receive an email with details and tracking and remember, if you need help, you can contact our customer service team.

You do not need to register to place an order on Keshop.com. You can shop as a guest: you will only need to enter your shipping and payment details when you place your order. However, if you prefer to have an account, you can register to facilitate future orders.

Yes, all products available at Keshop.com are 100% original. The shop offers products from well-known brands and guarantees their authenticity, ensuring that each item is of quality and comes directly from official distributors. You can rest assured that you will receive genuine products when you make your purchase.

If your order arrives damaged, incomplete or incorrect, check the package and take photos of the problem. Then contact Keshop.com customer service with your order number, description of the problem and photos. Request a solution (refund, replacement or missing shipment) and follow the team's instructions.

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To ensure you have placed your order correctly, you will receive a confirmation email with all the details of your purchase, including the products selected, quantity, price and delivery address. If you do not receive this email within a short period of time, please check your spam folder or contact customer service to verify your order.

Yes, you will receive a tracking number to track your order. Depending on the transport agency handling the delivery, the tracking number will be provided by GLS (if you choose the door-to-door service) or Inpost (if you prefer delivery to a pick-up station).

If you have problems with delivery, please check the tracking with your order number. If there is no information or there is a delay, contact Keshop.com customer service for assistance or to arrange a new shipment if necessary.